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Have a Question?

Did you know that you can ask general questions at any time? We've created a knowledge base of Visions FCU information that you can use. If you don't find the answer from the search field below, you can submit a question to our team.

By Telephone:

  • Toll-Free: 800.242.2120
  • Contact Center Hours:

    Monday through Friday 8:30am - 6:00pm
    Saturday 8:30am - 2:00pm

Members using auxiliary aides and services like TTY/TDD devices are encouraged to call 711 for assistance from a TRS Communications Assistant.

By Mail:

The below address is intended for all mail correspondence to include payments and deposits.

  • Visions Federal Credit Union
    24 McKinley Avenue
    Endicott, NY 13760

By Chat:

  • To ask specific questions regarding your account, log into your online or mobile Visions account and select “Live Chat”, located in the left navigation menu. This provides a secure, encrypted connection for transmitting confidential account information.
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