Locked Out of Online Access
As a safety feature that we provide to protect your financial information, your account will be locked after your 3rd failed attempt to log in. If this happens, please contact Member Services at 800.242.2120 during business hours, or you may stop into any of our branch office locations. We will then verify your identity and unlock your account for you.
Member Services is available:
Monday - Friday: 8:30am to 6pm
Saturday: 8:30am to 2pm
Your security is our top priority
Visions Federal Credit Union understands the importance of security and we value your peace of mind. We use state-of-the-art fraud prevention systems to monitor your accounts but understanding how you can proactively identify fraud is important too.
Visit our Security page to learn how you can better protect yourself.