Bill Pay FAQ

What can I do with Bill Pay?

Pay anyone, anytime, anywhere, day or night from the comfort of your own computer:

• Set up single or recurring automatic payments such as a car payment or rent
• Lost track of time? Use the next business day or second business day delivery feature to expedite payments
• Use the "Calendar" feature to view scheduled payments and quickly set up additional payments or schedule a reminder with a few clicks
• Personalize and send a "Gift Check"
• Personalize and send "Donation" to the charity of your choice
• Transfer funds to an account in your name at another financial institution ($2500 daily transfer limit)
• Schedule eNotifications to receive payment and event notification information via email or text

How do I sign up?

Enrolling is easy. Simply log into your account, click on Bill Pay under the Transfers/Payments tab, and follow the prompts to set up Bill Pay for your account. Once enrolled, all functions are available through the mobile app or online login. If you have any questions regarding enrollment or online Bill Pay services, please call us at 800.242.2120.

Does it cost anything to use Bill Pay?

Bill Payment is FREE* for all members enrolled in digital banking.

*Are there any fees?

Only if you elect an optional service, such as Gift Checks and Rush Payments. Fees associated with optional services are debited from your Bill Payment account the first business day after the transaction is scheduled.

• Customized gift cards/checks are $2.99 each
• Next Business Day delivery is $19.95
• 2nd Business Day delivery is $14.95

Using the mobile app? Your mobile service provider's data rates may apply.

Why should I use Bill Pay?

It's easy! Bill Pay is easy to set up and use. A built-in Shortcut feature anticipates the payments you are likely to make based on your payment history and will suggest the Payee, amount, and process date based on your previous payments

Save time and money – Just think – no more trips to the post office to pay for stamps! If you pay 10 bills a month the "old-fashioned" way you're paying $52.80 or more a year. You also write (and order) fewer paper checks.

Stay organized – Your payment history is stored online so you won't have to file and sort through paper receipts. You'll have one location where you review and pay your bills – while at home, at work, or traveling.

Gain peace of mind – You can schedule payments in advance so you won't have to worry about paying bills when you travel. Bill pay reminders (email or text) are also available that notify you when it's time to pay your bill.

Is it secure?

Yes, Bill Pay and digial banking are secure as long as you keep your username, password, and Secure Access Codes private.

We are committed to protecting your privacy. 
In addition to encryption, SSL (secure socket layer) technology, and automatic sign out if your session is inactive for 10 minutes, Bill Pay requires you to establish Challenge Phrases and will prompt you to authenticate yourself during select transactions.

Challenge Phrases are included in Bill Pay as an additional security measure. There are certain times in Bill Pay when a Challenge Phrase will be presented. The Challenge Phrase must be answered correctly to continue.

Occasionally you might enter an incorrect answer; after '3' failed attempts the system will be locked out. If you are locked out of your Bill Pay site due to an incorrect challenge phrase response, you will need to contact us at 800.242.2120. A representative will be able to unlock your account once you have provided information that verifies you are the account holder.