How do I recover my User ID or change my account password?

Recover User ID

If you have forgotten your User ID, follow the steps below:

  1. Visit our Digital Banking login page, or open the Visions FCU Mobile® app.
  2. Click on the Forgot User ID link.                
  3. Enter the required personal information to obtain your User ID by text or by email. 

Reset Your Password

If you have forgotten your password, follow the steps below:

  1. Visit our Digital Banking login page, or open the Visions FCU Mobile® app .
  2. Select Forgot Password located under the login.
  3. Follow the on-screen directions and receive a one-time access code to reset your password. The password criteria will be displayed during the process.

Changing User ID or Password

If you would like to change your password or User ID, simply log in to your Digital Banking account, open the Settings menu then select Security Preferences.


More Help

For complete confidential assistance, you may call Member Services for assistance at 800.242.2120 option 4, Monday - Friday, 8:30AM to 6:00PM and Saturday 8:30AM to 2:00Pm.

Visions Federal Credit Union

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Forgot Password

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