How do I use shortcuts for speech recognition?

When entering Smart Teller, select option 2 for speech recognition. Smart Teller will ask you for your member number and PIN. Then, once the menu options begin, you can state simple phrases to prompt Smart Teller into action. Also, if you say “HELP”, the system will give you additional guidance for using shortcuts.

Please note, it’s best to have your Speaker Mode OFF when using Smart Teller’s speech recognition. This will help to limit background noise so that the automated service may hear you more clearly.

Smart Teller FAQ

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