Is Smart Teller 24/7?
Yes! Smart Teller is available 24/7.
When dialing into 800.242.2120 during Contact Center operating hours, if you want to reach Smart Teller, you’ll be prompted to choose menu option 1, then choose menu option 1 again. Outside of business hours, you’ll only need to choose menu option 1 once, instead of twice.
If you’re already in Smart Teller and wish to be transferred to a representative, you’ll be able to transfer to our Contact Center during regular operating hours, which are Monday through Friday from 8:30 AM to 6:00 PM, and Saturday from 8:30 AM to 2:00 PM. Simply press option 0 or say “zero” from any menu in Smart Teller.
Smart Teller FAQ
- How do I speak to representative if needed?
- How do I input dollar amounts for transfers and payments?
- How far back can I review my transaction history?
- How will check withdrawals be mailed out?
- Does Smart Teller have transaction limits?
- Can I change my PIN in Smart Teller?
- Does Smart Teller offer bilingual access?
- What if I have multiple shares in my primary account?
- How do I use shortcuts for speech recognition?
- What is speech recognition?
- What products are available for transactions on Smart Teller?
- How do I gain access to Smart Teller?
