How do I get support for my Visions's credit cards?

Simply call 833-224-5785 for 24/7 support for the following requests:

  • Card activations
  • Report fraud or dispute charges
  • Report a lost/stolen card
  • Change your PIN 
Fraud / Disputes Fraud Alert Program

If an unauthorized charge is posted and you receive no resolution from the merchant, you may dispute the charge with Visions card processor.

Call the number above so we may assist you with submitting disputes as well as inquiries into in-process disputes.

Generally, when a card is closed, a new card is automatically issued, although there may be instances where the card cannot be automatically generated. To check the status of your new card, you may contact Member Services at 800-242-2120 menu option 4.

You can call 800-242-2120 and provide your mobile number to receive Fraud Alert text messages. By providing your number, you authorize Visions Federal Credit Union to notify you of suspected incidents of financial or identity fraud.

  • HELP instructions: Text HELP to 32874 for help or call 800-242-2120
  • STOP instructions: Text STOP to 32874 to cancel Fraud Alerts
Lost / Stolen    Replacement Card
When you report your card lost or stolen, a new card with a new 16-digit card number will automatically be issued to you. Regular card delivery via U.S. Mail is estimated at 7-10 business days. Replacement cards can also be instantly issued in most branch locations. To request a replacement card, you may log in to your Digital Banking account then select Card Controls located in the upper right corner of your account page. You may also reach out to Member Services at 800-242-2120 menu option 4, or you may stop into any Visions office. 
Card Pin Number  
If you have forgotten your ATM PIN, you may reach out to Member Services at 800-242-2120 menu option 4, or you may stop into any Visions office.  
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