MemberXP Ranks Visions Federal Credit Union Top in Member Satisfaction
MemberXP, a credit union member experience measurement platform, has designated Visions Federal Credit Union as one of 2019’s “best of the best” credit unions.
The MemberXP Best of the Best designation is awarded to credit unions that consistently provide exceptional levels of member service during a calendar year. This prestigious award is given to fewer than one in five of the high-performing credit unions using MemberXP’s service evaluation platform. A credit union cannot apply for this award. It is independently granted by MemberXP based on specific criteria including member service and ease of use.
MemberXP is a member voice platform that allows credit union members to provide immediate feedback on the service they receive. The platform utilizes surveys to gauge the overall member experience across multiple delivery channels, as well as specific experiences, such as getting a loan or opening a new account.
"As a member-driven financial institution, our goal is to give our members the best service we can,” said Alexa Pado, Member Experience Manager. “Our 200,000 members deserve nothing less, and I’m proud of our team for making a difference in their lives.”
“Visions Federal Credit Union’s top scores indicate a real commitment to doing what is right for members,” said Constance Anderson, founder of MemberXP.
Visions Federal Credit Union is a nonprofit financial institution completely owned by its members. Established in 1966, Visions proudly serves over 200,000 members in communities throughout New Jersey, New York, and Pennsylvania. Services include banking as well as auto, home, personal, and business loans. Visit www.visionsfcu.org for more information.
MemberXP provides actionable member research to credit unions via MemberView, its omnichannel voice of member platform and MemberShoppers, its mystery shopping platform. MemberXP serves credit unions across North America ranging in asset sizes of $100 million to over $9 billion. Learn more about MemberXP’s Best of the Best Awards at memberxp.com/best-of-the-best-award/.