MemberXP Ranks Visions Federal Credit Union Top in Member Satisfaction

MemberXP, a credit union member experience measurement platform, has designated Visions Federal Credit Union as one of 2019's "best of the best" credit unions.

The MemberXP Best of the Best designation is awarded to credit unions that consistently provide exceptional levels of member service during a calendar year. This prestigious award is given to fewer than one in five of the high-performing credit unions using MemberXP's service evaluation platform. A credit union cannot apply for this award. It is independently granted by MemberXP based on specific criteria including member service and ease of use.

MemberXP is a member voice platform that allows credit union members to provide immediate feedback on the service they receive. The platform utilizes surveys to gauge the overall member experience across multiple delivery channels, as well as specific experiences, such as getting a loan or opening a new account.

"As a member-driven financial institution, our goal is to give our members the best service we can," said Alexa Pado, Member Experience Manager. "Our 200,000 members deserve nothing less, and I'm proud of our team for making a difference in their lives."

"Visions Federal Credit Union's top scores indicate a real commitment to doing what is right for members," said Constance Anderson, founder of MemberXP.

About Visions
Visions Federal Credit Union is a nonprofit financial institution completely owned by its members. Established in 1966, Visions proudly serves over 200,000 members in communities throughout New Jersey, New York, and Pennsylvania. Services include banking as well as auto, home, personal, and business loans.

About MemberXP
MemberXP provides actionable member research to credit unions via MemberView, its omnichannel voice of member platform and MemberShoppers, its mystery shopping platform. MemberXP serves credit unions across North America ranging in asset sizes of $100 million to over $9 billion. Learn more about MemberXP's Best of the Best Awards at memberxp.com/best-of-the-best-award/.

News Articles

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  • Visions Employees Drive Annual Season of Giving

    In efforts driven by Visions employees, this year’s campaign (November and December 2023) benefitted more than 13 community organizations throughout their three-state footprint in New Jersey, New York, and Pennsylvania. The Season of Giving supports organization-wide projects in addition to regional and local initiatives that are championed by employees. Fifteen employees organized giveback projects, including donation drives for clothes, toys, gifts, and pet supplies that were then distributed by partnering organizations and nonprofits in Visions communities.

  • Ty Muse Receives NYS Senate Commendation Award

    Senator Webb presented Muse with the Senate Commendation Award during a Black History Month celebration (February 2024) that underscored the vital contributions and achievements of Black individuals and businesses in the community. The award presentation noted that Muse’s leadership, characterized by positivity and encouragement, has significantly contributed to the economic development of the Southern Tier and that his active participation on numerous community boards and advisory councils nationwide further exemplifies his commitment to the community.

  • Visions Contributes to Creation of Future Fund

    Visions Federal Credit Union’s President/CEO Ty Muse joined credit union industry leaders and representatives of the African-American Credit Union Coalition (AACUC) during the African American Credit Union Hall of Fame event at the Governmental Affairs Conference in Washington, DC, where they were thrilled to announce the creation of the AACUC’s Future Fund. Visions is one of nine initial investors in the new Future Fund and Muse is proud to serve as the founding Chairperson for the initiative.

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