Automated Telephone Banking
Day or night, handle your account transactions* by calling 800.242.2120. Here's how!
Start with menu option 1 and select Smart Teller to access our 24/7 automated phone service. You don’t need transaction codes or services codes, just your account number and a PIN.
Using speech recognition or touch tone responses, you’ll be able to:
- Check your balances and recent transaction history
- Transfer between savings and checking accounts
- Process payments to loans, credit cards, and mortgages
- Review loans, payoffs, and late payments
- Withdraw checks from your accounts
- Process stop payments on your personal checks
If you’re new to our automated services, you might not have a PIN yet. When you call in, simply follow the prompts to set your preferences and you’ll be ready to go!
Familiar with our old friend P.A.T.?
Our previous service, Phone Access Teller (P.A.T.) has been updated to Smart Teller, making it more user-friendly and easier to navigate. We’ve kept the same phone numbers, though, so you’ll still reach Smart Teller if you call us at 607-757-9411 or 800-843-2892.
Get started with Smart Teller
When you call our Contact Center at 800.242.2120, skip the wait with Smart Info. This automated service allows you to check your:
- Account balances
- Loan information
- Recent transactions
- Last payroll or ACH deposit
- Pending deposits and withdrawals
How does it work?
It’s automatic! When calling during business hours, if you select option 3 for loan information or option 4 for account details and happen to be put on hold, then Smart Info will prompt you to get started. It’s that easy!
About our Contact Center
Representatives are available to answer calls Monday through Friday 8:30am-6:00pm and Saturday 8:30am-2:00pm. Reach us at 800.242.2120 or using the Live Chat feature in digital banking.
*Visions membership required with $1 minimum deposit for Smart Teller and Smart Info services. Certain membership eligibility requirements apply; visit visionsfcu.org/join or ask a representative for details.
Smart Teller FAQ
- How do I gain access to Smart Teller?
Your member number and PIN will allow you to access Smart Teller. If you’ve used Phone Access Teller (P.A.T.) or Smart Info, your PIN will transfer over to Smart Teller automatically. If you’re new to our automated phone services, you’ll be prompted to confirm your account information and establish a PIN.
If you need additional assistance accessing the Smart Teller system, speak with a representative during business hours at 800.242.2120.
- What products are available for transactions on Smart Teller?
Members can use Smart Teller to process transfers and/or payments on:
- Checking accounts
- Money market accounts
- Share certificates
- IRAs and IRA certificates
- Credit cards
- Personal loans
- Auto loans
- Home equity products
- Readi Reserve lines of credit
- Is Smart Teller 24/7?
Yes! Smart Teller is available 24/7.
When dialing into 800.242.2120 during Contact Center operating hours, if you want to reach Smart Teller, you’ll be prompted to choose menu option 1, then choose menu option 1 again. Outside of business hours, you’ll only need to choose menu option 1 once, instead of twice.
If you’re already in Smart Teller and wish to be transferred to a representative, you’ll be able to transfer to our Contact Center during regular operating hours, which are Monday through Friday from 8:30 AM to 6:00 PM, and Saturday from 8:30 AM to 2:00 PM. Simply press option 0 or say “zero” from any menu in Smart Teller.
And, if you're a former PAT user, you may still dial in at 800.843.2892 or 607.757.9411.
- What is speech recognition?
Speech recognition allows you to verbally speak requests to Smart Teller, instead of manually selecting a number for menu options.
For example, instead of physically pressing the “2” button on your phone, you’ll have the option to either press OR say the word “Two.” Speech recognition also allows you to use verbal shortcuts instead of waiting for menu prompts. For example, if you ask Smart Teller, “What is the balance in my checking account?” then the system is designed to recognize the language and provide the requested information.
- How do I use shortcuts for speech recognition?
When entering Smart Teller, select option 2 for speech recognition. Smart Teller will ask you for your member number and PIN. Then, once the menu options begin, you can state simple phrases to prompt Smart Teller into action. Also, if you say “HELP”, the system will give you additional guidance for using shortcuts.
Please note, it’s best to have your Speaker Mode OFF when using Smart Teller’s speech recognition. This will help to limit background noise so that the automated service may hear you more clearly.
- What if I have multiple shares in my primary account?
Smart Teller recognizes when there are multiple shares in an account and whether the shares have been assigned nicknames. Before processing a transaction, Smart Teller will confirm the share names and numbers with you to ensure accuracy.
- Will Smart Teller offer bilingual access?
You’ll be given the option to select your preferred language at the beginning of your call. Please note, Smart Teller's speech recognition is only available in English at this time, but Smart Teller's touch tone responses can function in both languages, English and Spanish.
- Can I change my PIN in Smart Teller?
Yes! To change your PIN in Smart Teller, select option 8. The system will ask you to pick a new PIN that is 6-15 characters in length.
If you need additional assistance accessing the Smart Teller system or have difficulty with your PIN, speak with a representative during business hours by calling 800.242.2120. If you’re already in Smart Teller and wish to be transferred to a representative, press option 0 or say “zero” from any menu in Smart Teller.
- Does Smart Teller have transaction limits?
Smart Teller is limited to $10,000.00 per transaction – including transfers, payments, and check withdrawals – and other account regulations and restrictions may apply.
- How will check withdrawals be mailed out?
Check withdrawals are mailed via USPS and sent to the address on file.
- How far back can I review my transaction history?
For savings and checking accounts, the last 15 transactions will be available to review, including up to 30 days of history. For loan transactions, the system will go over the last 5 transactions within the last 30 days. Lastly, the system will go over the most deposits, up to 15 total, in the last 30 days.
- How do I input dollar amounts for transfers and payments?
When Smart Teller prompts you to enter an amount, you should enter the full amount of dollars and cents without using any decimals. For example, when requesting a $100.00 transfer, you’ll enter 10000. Smart Teller will recognize what you’ve entered and confirm the amount.
- How do I speak to representative if needed?
During our Contact Center hours of operation, if you press 0 or say “zero” from the Smart Teller menu, the system will route you to the Contact Center. Then, for loan information, select option 3. For all other information, select option 4.