MemberXP Ranks Visions Federal Credit Union Top in Member Satisfaction, MemberXP, a credit union member experience measurement platform, has designated Visions Federal Credit Union as one of 2019's "best of the best" credit unions. The MemberXP Best of the Best designation is awarded to credit unions that consistently provide exceptional levels of member service during a calendar year. This prestigious award is given to fewer than one in five of the high-performing…, About Visions, Visions Federal Credit Union is a nonprofit financial institution completely owned by its members. Established in 1966, Visions proudly serves over 200,000 members in communities throughout New Jersey, New York, and Pennsylvania. Services include banking as well as auto, home, personal, and business loans., About MemberXP, MemberXP provides actionable member research to credit unions via MemberView, its omnichannel voice of member platform and MemberShoppers, its mystery shopping platform. MemberXP serves credit unions across North America ranging in asset sizes of $100 million to over $9 billion. Learn more about MemberXP's Best of the Best Awards at memberxp.com/best-of-the-best-award/ .
When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative., , Top-Level Takeaways, Ty Muse has been CEO of Visions FCU for nearly six years. Now that he's in charge, he's had to learn some new skills and develop other existing ones. When Visions Federal Credit Union initially invited Ty Muse to interview for the cooperative's CEO position, Muse, who was satisfied with his role as CFO at a nearby credit union, declined. "I was a finance guy," Muse says. "I was living near where…, HQ:, Endwell, NY, ASSETS:, $4.2B, MEMBERS:, 199,208, BRANCHES:, 48, 12-MO SHARE GROWTH:, 1.8%, 12-MO LOAN GROWTH:, 8.5%, ROA:, 0.52% The Buck Stops Here Becoming CEO provides a new perspective from which to view the inner workings of an organization. "How many times have you said, "If I was running this place, I'd do 'this,' " Muse says. "When you're the boss, the buck stops with you." It's true; as the CEO, Muse no longer works for someone. There's no barrier between his work and the membership. He's in charge, and this…, 5 Tips For New CEOs, Ty Muse became CEO of Visions Credit Union in 2013. Here, he offers five tips for new CEOs., Have a clear plan for what you want to accomplish, but be flexible enough to adapt:, "When you meet with your leadership team and staff, you'll start to realize what you got right and what you got wrong.", Before you remove staff, understand there might be a root cause:, "When I started at Visions, I thought they didn't make decisions. But I realized there was so much talent here that wasn't provided the opportunity to make decisions. They're filled with great ideas, but they don't know how to communicate them.", Don't forget to look at the map:, "When you are moving, you often don't realize you've slightly veered off course from your principals and values. You have to make sure you're still going True North.", Understand it all starts with people:, "Don't forget your greatest product is people. At the end of the day, another financial institution can offer the same set of products. Your differentiator is the people you bring to members. Keep them happy and engaged.", Listen to Jack:, "Working at GE, many of my leadership philosophies are tied to Jack Welch's [former CEO of GE]. He says a leader should be three things: A Chief Meaning Officer, who makes sure everyone knows why they are doing something; A Chief Groomer, who makes it as easy as possible for his/her team to get things done; and a Chief Fun Officer, who helps people feel good about what they are doing." One thing…
