Bill Pay FAQ

  • How do I delete a Bill Pay payee?

    To delete a Bill Pay payee:

    1. Log in to your Visions online account
    2. Open Bill Pay 
    3. Select the Options menu to the right of the payee name. 
    4. Select Delete payee

    Deleting a payee will delete all payments that are scheduled to that payee.

  • How do I add a Bill Pay transfer account?

    To add a Transfer account, first select Visit Bill Pay Site. Next, select the Transfers menu at the top of the page, then select the "+Account" button.

  • How do I add a Bill Pay payee?

    To add a payee, on the Bill Pay page (found in the left-hand menu) click the "+Add Payee" button. 

    If you have selected Visit Bill Pay Site to access the full bill pay pages, select the "+Payee" button on the Payments page. 

  • What are the Bill Pay payment transfer and payment limits?

    Bill Payment transactions can be scheduled up to $50,000.00 per payment.

    Transfers and email payments cannot exceed $2,500.00 per day. 

    Pay Person/Direct Deposit payment default limit is $1600 per transaction and $3200 per day.

    Visit our Bill Pay page for more information.

  • How do I retrieve a copy of a Bill Pay check?

    Your Bill Pay check images are easy to access! 

    1. Simply log in, access Bill Pay and select the Visit Bill Pay Site link.
      (On Mobile - Select Options then Visit Bill Pay Site) 
    2. Next locate the payment in your History and select the View button to view the payment details.
      1. If the check has cleared, the Payment timeline will include a link to view the cleared check. 
    3. You will be provided with a copy of the front and back of the check to print or save.
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