Visions FCU Mobile App FAQ

  • Live Chat

    If you need any assistance or have questions regarding your account, all Visions FCU members may contact us through our Live Chat feature. Our Live Chat is available Monday through Friday, 8:30am to 6pm, and Saturday 8:30am to 2pm.

    Online Mobile App
    1. Log in to Digital Banking.                                             
    2. Select Live Chat located in the menu list                    
    1. Log into your account using our Visions Mobile App
    2. Select Live Chat located in the menu list                                

     

    Keep tabs of your accounts with Mobile Banking

    From making transfers and paying your bills to sending money and checking your statements, the Visions FCU Mobile app lets you do whatever you need, wherever you are.

    Learn more about the convenient features of Mobile Banking.

  • How do I delete my Visions FCU Mobile account?

    Use of digital banking is covered under Visions' Digital Banking Terms of Use which contains important information regarding services obtained from Visions Federal Credit Union. Use of digital banking constitutes agreement with the terms and conditions of the aforementioned agreement and disclosure statements. 

    To request deletion of your digital banking account:

    • Please contact us at 800.242.2120 

    or

    • Stop into your nearest Visions branch

    What gets deleted?

    Deletion of your digital banking account will remove access through desktop and mobile channels. You will continue to have access to your membership account information through your local branch or by phone. Please reference our Privacy Policy for information on how your personal data is shared. 

  • How do I access the Visions FCU Mobile® app?

    To access our mobile app, simply download the application for free via the App Store or Google Play. To find it, search for "Visions FCU".

    Once you have the app downloaded on your iPhone or Android phone, simply log in using the same user ID and password you use with your Online Banking account.

  • If I already have a User ID and Password, do I need to enroll for Mobile Access?

    No. If you have established a User ID and Password through online banking or through previous versions of the mobile app, you can continue to use those same credentials to access the Visions FCU Mobile® app.

    The Enroll Here feature on the app is only for brand new enrollees to mobile/online banking.

  • How can I change my password on the Visions FCU Mobile® app?

    Follow the steps below to change your password on the Visions FCU Mobile® app:

    1. Log in to the Mobile App.
    2. Select the Security Preferences tab under the Settings menu to change your password at any time.

    If you forget your password, use the Forgot Password link on the login page of the app. Simply follow the on-screen directions and receive a one-time access code to reset your password. The password criteria will be displayed during the process.

    If you become locked out of your account, please call our Contact Center at 800.242.2120 for assistance. Our Contact Center is open Monday through Friday, 8:30am to 6pm, and Saturday 8:30am to 2pm.

  • What is Fingerprint Login/Touch ID™?

    Fingerprint Login/Touch ID™ is a biometric login method for use with your compatible Android or iOS device. You can use your fingerprint as a secure login to the app without having to input your user ID and password.

    To activate this feature, select the Security Preferences tab in the Settings menu and choose “Fingerprint Login” for Android or “Touch ID™ ” for your iOS device. Follow the on-screen prompts.

    Note: Please ensure that only your fingerprint is registered to the device as any stored fingerprints will be allowed to utilize Fingerprint Login/Touch ID™.

  • How can I make a payment through the Visions FCU Mobile® app?

    If you would like to make a transfer or payment to an existing Visions share or loan, access the Transfers/Payments button within the app. To transfer funds select Funds Transfer. To make a payment select Make A Payment. These transactions are processed immediately.

  • Which device(s) will the Visions FCU Mobile® app work on?

    The Visions FCU Mobile® app is available on iOS and Android platforms and can be downloaded through the App Store and Google Play Store. 

  • Which Card Controls can I utilize in the Visions FCU Mobile app?

    Digital banking via online browsers or our Visions FCU Mobile app allows our members to manage any debit cards and credit cards they have with Visions. Through Card Controls in digital banking, a member can have access to: block or unblock a lost card, order a replacement card for one that is lost or damaged, or notify the credit union of travel plans. 

Visions Federal Credit Union

Log in here with your Online Banking ID:



Online Enrollment

Forgot Password

Forgot User ID/Unlock Account

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