Important Branch Updates
As we continue to adapt to the COVID-19 pandemic, we encourage you to visit this page for branch updates. These may include temporary closures or hour changes.
Changes to Branch Hours
Please note that effective March 30, 2020, ALL currently open offices will have the following hours:
Monday - Friday: 10 am - 3:30 pm
Offices with Saturday Hours: 9 am - 2 pm
For your convenience, we have also added temporary Saturday hours to the following locations effective March 30, 2020:
These changes were made with the health and safety of our employees and members in mind and we apologize for any inconvenience this may cause.
The following locations remain closed until further notice. We will update you as the situation evolves:
- Binghamton University, NY, effective March 17, 2020 (remote on-campus ATMs remain in service)
- Lockheed Martin, NY (in plant, restricted access), effective March 19, 2020 (remote ATMs remain in service)
- Oakdale Mall, NY, effective March 20, 2020
- Maines Warehouse, NY (in plant, restricted access), effective March 27, 2020 (ATM remains in service)
- SUNY Broome, NY, effective March 30, 2020
Important Changes to Events
All events for the months of March and April have been canceled. Please stand by for further information.
Important Information Regarding COVID-19 (Coronavirus)
Due to growing concerns over COVID-19 (the coronavirus) across the world and our three-state region, we wanted you to be aware of the proactive steps we are taking.
We are actively monitoring all updates on COVID-19 from the Centers for Disease Control and other sources. We are confident that we will continue to adapt and serve you.
In an effort to reduce the transmission of the virus, all employees have been asked to stay home when they’re sick, practice frequent hand washing in a proper fashion, cover their mouth when sneezing or coughing, and use approved alcohol-based sanitizers.
We also want to ensure the continuity of business operations and access to your accounts.
We will continue to monitor the situation and advise you of any updates, event cancellations, or branch closings through this page and on our social media channels.
If you’re unable to visit a branch, or choose not to, we encourage you to use the following channels for account access:
Keep in mind that we offer a no application fee skip-a-payment option on many of our loans if your income has been impacted and making a loan payment presents a challenge. You can access this feature within online and mobile banking, or give our Contact Center a call. You are also welcome to apply within your nearest branch.
For additional information about COVID-19 (the coronavirus), please visit the Centers for Disease Control website at cdc.gov, or your local health department website.
Thank you for your trust and continued partnership in our cooperative.