Your Access Code is initially created through PAT (Phone Access Teller). From there, you may specify your four digit code. This access code is then used for Account Access. You may change this access code at any time within Account Access.

Your Access Code must be 4 digits long. Access Codes may consist only of numeric characters, as this code is used for Phone Access Teller well as VisionLine's Account Access.

Not necessarily. Your PIN number is used only with your ATM card and is a completely separate record from your Access Code. You may choose to make them identical, but they are not the same code.

We allow for five failed attempts before our system will freeze your account. Once a successful attempt is made, the counter is set back to zero. This is to prevent password guessing. If you follow proper password choosing procedures, it is highly unlikely that anyone can guess your password in four attempts. If your access is frozen this will prevent you from signing on to Account Access and PAT (Phone Access Teller). Call the Credit Union to have your account set back to normal. We will go through a verification process to ensure your identity.

VisionLine utilizes two WEB servers. While the majority of VisionLine resides on a non-secure server, Account Access resides on a secure server. To access a secure server, HTTPS:// must preceed the URL. Our digital certificate resides on our secure server.

All the data that is passed back and forth over the Internet during your Account Access session is encrypted and becomes a string of unrecognizable numbers before leaving your computer or our site. Our site and your browser hold the keys for solving the mathematical algorithms used to encrypt the data. Each time you establish an Account session, our site and your browser agree on a random key that is used for that session. This makes it possible for the two computers to pass data back and forth and make it recognizable.

Even though we are making use of technology to keep your data safe as it passes over the Internet, you still play an important role in keeping your account safe. You should memorize your access code. Do not write it down. Doing so may reveal it to others. It is a very good idea to change your password often, especially if you access Account Access from work. We have made it easy for you to do this. When you are done with Account Access or if you need to leave the computer, sign off. Our system will also sign you off after 10 minutes of inactivity. However, if you sign off everytime, you decrease the exposure window.

You will need MS Internet Explorer 4.0 or newer, Netscape Navigator 3.0 or newer or AOL 3.0 or newer.

A browser is an application that enables your computer to visit World Wide Web sites and make sense of them. It can display the graphical as well as textual content on the internet. The most common browsers in use today are Netscape Navigator and Internet Explorer.

Basically, any browser that provides for the handling of the SSL protocol and "cookies" can be used. We recommend using Netscape Navigator 4.75 or newer, Internet Explorer 5.5 or newer for PCs, Internet Explorer 5.5 or newer for Macintosh computers, or America Online version 4.0 or newer. Also, now is a great time to download the latest and greatest version of your browser of choice because most browsers are being offered for "free." By having a new browser, you can take advantage of the latest technology on the Internet. Visit Netscape to download the latest version of Navigator (a.k.a. Communicator), or Microsoft to download the latest version of Internet Explorer.

Once logged in to Account Access, click the Quicken Download menu option. Select the share or loan ID and transaction date range desired and click Continue. Select a destination for the .qif file and save it. Do this for each account (Savings, checking, etc) you wish to import into Quicken or Money. Once all the files have been saved, open up Quicken or Money, and Import the files into your register. Please note that the Credit Union account records do not include the names to which checks were written. Therefore, when importing the downloaded information into a Money or Quicken register, the name information will have to be manually entered.

These disclosures are set up to appear once a year to each web browser and URL that utilize Account Access. Cookies are used to monitor this information. If these disclosures are appearing more than once a year, please reference the following items:

• Internet Explorer - Click on “Tools”, “Internet Options”. On the “General” tab, click on “Settings”. Under “Check for newer versions of stored pages”, select “Every time you start Internet Explorer”. Click “OK” to go back to the Internet Options box. Click on the “Clear History” button to clear out old versions of stored pages on the browser.
  
  
• AOL - Click on My AOL, and or WWW. You should then see the Internet Explorer “Internet Options” box. Follow directions above.
  
  
• Netscape Communicator - Click on “Edit”, then “Preferences”. Under Category, click on Navigator. Under History click on the “Clear History” button. Click “Yes” to clear history.
  
  

If you receive this message and are unable to view any account information, either the account number or access code you are entering is incorrect.

The account number must be in 8 or 9 digit format, (ie.; 12345600, or 123456700) Do not place any dashes, spaces, or any other characters in the account number field.

Cookies must be enabled in order to proceed through your account. Visions uses cookies as part of our site security to ensure the integrity of your session. (To read about Cookies, go to:http://www.cookiecentral.com)

• Internet Explorer: Click on “Tools”, then “Internet Options”. Choose the “Security” tab, and click on “Custom Level” button. Scroll down to “Cookies”. Under “Allow Cookies that are stored on your computer”, select “Enable”. Under “Allow per-session cookies (not stored)”, select “Enable”.
  
  
• Internet Explorer 6.x:Click tools-->internet options, then click on the "Privacy" tab in the dialog box that appears. Adjust the security settings bar to "medium high", "medium", "low", or "Accept all cookies". Click "Apply".
  
  
• AOL: Click on MY AOL and/or WWW. The Internet Explorer “Internet Options” box should appear. Follow Internet Explorer directions above.
  
  
• Netscape Communicator: Click on “Edit” then “Preferences”. Under Category, click on “Advanced”. Under Cookies, select “Accept All Cookies”
  
  
• Netscape 6.x:From the browser toolbar, click edit-->preferences, then click on "Privacy and Security", then click on "Cookies". Choose "Enable all Cookies", then click "ok".

These two sections of VisionLine run under a Secure Socket Layer (SSL) and require either a 40 bit or 128 bit encryption strength within your browser. If you are experiencing a problem using Internet Explorer, there is a chance your browser's encryption strength is not one of the two specified.

You can upgrade the encryption strength within IE without upgrading the browser. To do that, follow these steps:

1. Within Internet Explorer, select "Help"
2. Select "About Internet Explorer"
3. Next to Cipher Strength is a link titled "Update Information"
4. Select Update Information, this will take you to a page at Microsoft that allows you to upgrade your encryption key.

For Netscape users:
http://www.netscape.com/download/

For Internet Explorer Users:
http://www.microsoft.com/windows/ie

For AOL users:
http://www.aol.com/downloadaol.adp

There is a chance your browser might need to be repaired. To do so, do the following:

• On your PC, Click the Windows Start Menu.
  
  
• Go to "Settings", then "Control Panel", this will launch a new window.
  
  
• Double click "Add/Remove Programs".
  
  
• In the list of programs that is now displayed, click once on "Internet Explorer".
  
  
• A selection of 3 choices will now pop up in a new menu. Select "Repair Internet Explorer", then click "OK".
  
  
• Your PC will then update itself. Once it has been restarted, your browser should be repaired.
  
  

• In Internet Explorer:From your browser's toolbar, select "Tools"--> "Internet Options" --> the "Content" tab, then click on the "AutoComplete" button. Un-select the "user names and passwords on forms" box and it won't ask in the future. Click on the "clear passwords" button and it will clear any passwords it has saved up to this point.
  
  
• In Netscape 6.x:From your browsers toolbar, select "Edit" --> "Preferences" --> "Privacy and Security" --> "Web Passwords" . If you wish to disable this functionality completely, then uncheck "Remember passwords for sites that require me to log in". If you wish only to remove a particular username/password combination, then click on "view stored passwords", click on appropriate site/username combination, then click "remove". Finally, click "OK", then "OK" once again.
  
  

While in IE, go to Tools, Internet Options, Connections Tab, Lan Settings button. In the proxy server box choose the advanced button. You should now be in the Proxy Settings Window. Check the box that says "Use the same proxy server for all protocols". Apply the changes.

E-Statements are created at month-end using information in affect at that time. If you sign up prior to the end of the month, your E-Statement for THAT month will be available, and will be delivered electronically rather than via U.S. mail. However, E-Statements will not be retroactive, and you will not have an E-Statement available for the previous month.

Please try the following steps to rectify this problem:

Press the 'F5' key to refresh the window.

If that Doesn't work try this:

From Acrobat 5.0
1. Click EDIT->PREFERENCES->GENERAL
   
   
2. Click OPTIONS.
   
   
3. Under Web Browser Options, uncheck Display PDF in Browser.
   
   
4. Click OK.
   
   
5. Close Acrobat and Internet Explorer and try it again.
   
   

No. Presently we support the downloading and importing method. This requires you to download a file, save it, and then import the data in that file into your money management program.

No. However, using Online Teller does not prevent you from using these services through other means.

No. This is an Internet access only application, written in HTML which requires the use of a browser.

.QIF stands for Quicken Import File. Quicken and Microsoft Money can import data saved in the QIF format. When you download transaction history (Quicken Download) from your Visions FCU account, the data is in this format.

This is a known issue when downloading .QIF files with Internet Explorer. This is an intermittent problem with no known resolution at this time. There are a couple options available for working around this problem.

1. If at all possible, use Netscape Navigator to access Online Teller and download the account history. Navigator will provide an option to save the file to disk.
   
   
2. While viewing the raw data in an Internet Explorer window, click on the menu option View, and then Source. This will open up a Notepad window containing the information. Click Save and choose where you would like to save the file. It will automatically be saved as a .QIF file.
   
   

When you click on the "Quicken Download" link within Account Access, you are presented with three options for the download type:

• MS MONEY - This option is for Microsft Money users.
  
  
• Quicken WebConnect - This option is for users of the latest version of Quicken, and is in OFX format. Please note that this option will not work with older versons of Quicken.
  
  
• QIF - This option is for users with older versions of Quicken.
  
  

Currently, Visions only supports the latest version of Quicken for the WebConnect option. In August of each year, the latest version of Quicken will be required to use this Quicken feature within Account Access. If you are using an older version of Quicken, the WebConnect download will not work.

Live, consultative technical support is available by telephone for users of Quicken Windows 2002, 2001, 99 and 98 and for users of Quicken Mac 2002, 2001 and 98. Please note that live technical support for Quicken 98 for Windows and Mac and Quicken 99 for Windows may be discontinued effective November 1, 2001. The Quicken Service Delivery organization maintains live telephone support only for the current product and those released in the prior two years. The phone numbers are as follows:

Quicken 2002 Win	Quicken 2001 Win	Quicken 2000 Win	Quicken 99 Win	Quicken 98 Win
520-618-7140	520-618-7155	520-618-7130	520-618-7120	520-618-7101
900-555-4932	900-555-4932	900-555-4932	900-555-4776	900-555-4688
Quicken 2002 Mac	Quicken 2001 Mac	Quicken 2000 Mac		Quicken 98 Mac
520-618-7145	520-618-7160	520-618-7131		520-618-7201
900-555-4932	900-555-4932	900-555-4932

You must update the online banking features in your product by performing some simple steps in order to resume banking online. The steps are as follows:

Quicken Windows 99-2002 (except Quicken 2001 and Windows XP) Instructions:

Perform a One Step Update

1. Choose One Step Update from the Quicken Finance menu (Online menu in Quicken 99).
2. Remove all the checkmarks and then click Update Now.
3. Important! At the completion of the One Step Update process, exit and then restart Quicken.

If this update does not allow you to download your transactions, refer to the instructions for Quicken 2001 on Windows XP users.

Quicken Windows 2001 and Windows XP Instructions:
If you have Quicken 2001 on Windows XP or continue to receive the error after performing a One Step Update in Quicken for Windows: Intuit has provided a file that will allow you to continue to download your transactions. Simply download the file from the Intuit site and install it into your Quicken program directory. You can find the file and detailed instructions at: http://www.intuit.com/updates/

Quicken Mac Instructions:
Quicken for Mac customers are required to download the latest patch to continue to use online banking. To download and install the latest update to Quicken for Mac, choose Check for Updates from the File menu and follow the on-screen instructions. Customers can also find the latest update file and detailed instructions at: http://www.intuit.com/updates/

QuickBooks Customers:
QuickBooks customers are required to download the latest patch to continue to use online banking. The updated file is located at this URL: http://www.intuit.com/updates